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Control Number	96749
Library	Central library
Signature	OLO 004
Title	The service catalog : a practitioner guide
Main author	O-Loughlin, Mark
Author(s)	Bon, Jan van...[et al.] (editor)
Publisher	Zaltbommel : Van Haren, 2009
Description	162 pagina's : illustraties
Series	Best practice
ISBN	9789087535711
Notes	Met bijl.. - Met index
Subjects (Dut.)	INFORMATIETECHNOLOGIE; KLANTENSERVICE; DIENSTVERLENING; CATALOGI; KLANTGERICHT; INFORMATIEVERSTREKKING